Frequently asked questions

General Information

  1. What is the "marketplace"?

    A marketplace is a place where people buy and sell from people. It’s like a local market, but with one difference: you can buy and sell online without even leaving a room. More than that, here you can also find a job or order services from Nigerians that are close to you.

    Basically, whatever you need is on Swapth. Just type it in search

  2. Do you have any stores?

    No, as we are not a shop. Swapth is a marketplace — here you can sell your stuff, buy goods from real people, and swap items with other customers. Any deal you make, you make with people.

  3. Do you have a delivery?

    No, we don’t. It’s the seller’s responsibility to ship the item(s) to you the buyer. You can always can discuss with the seller on a comfortable way of delivering.

  4. How to post an advert on Swapth

    Posting ads on Swapth.com is easy and fast, just take the following steps to proceed:

    1. Go to your dashboard and click on Add New.

    2. Complete all the information about your item such as title, category, region, description, price and add photos (at least two photos needed).

    3. Select one of your selling options After filling out the required fields, click on “Post Product” button.

    4. Your advert will be published immediately.

    5. Be ready to receive numerous incoming calls from your potential buyers.

    6. Good luck with your sales!


  5. What happens after I post my ad?

    1. After posting your product, you can edit it again if needed and repost.

    2. You can delete your advert any time you want. You just have to hover over your item on your dashboard, click on delete button placed under the ad and a confirm delete

    3. You can always manage your ads by logging in to your Swapth account and clicking on Dashboard


  6. Posting rules

    Following rules are required while you are posting adverts on Swapth:

    1. Every advert must have a precise title.

    2. Every advert should contain only unique images (taken by the seller and not downloaded from the Internet) without any contact information or watermarks.

    3. Every advert must contain images. Make sure you chose an appropriate category.

    4. Be attentive choosing a category for a job proposal and/or a resume.

    5. The prices of your items must correspond to the real prices of similar products.

    6. All posted products and/or services must be located in Nigeria.

    7. All items and products must be legally permitted.

    8. Each item for sale must be posted separately. You cannot post several products within one and the same advert.

    9. Every advert must contain a brief and clear description.


  7. Tips for creating an effective ad

    If you really want to create a great ad, it is highly recommended to follow the instructions below:

    1. Use a clear title which includes the name of the item you sell. Try to make your title appealing and eye-catching.

    2. Set an appropriate price for your item so that the advert is approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of the prices for a particular item.

    3. The description of your product must be informative enough and mustn’t contain any false information regarding your product or service.

    4. Upload only unique and high-quality photos of your items taken by yourself and not downloaded from the Internet. The better photos you add, the more attractive your ad looks to the potential buyers and the more calls you receive.

    5. Indicate correct contact details for the potential buyers/clients to be able to reach you easily. Try to respond all the incoming calls or to call back your customers once available.

    6. Try to fill out all the fields of your profile page, as well as those of your advert, to let your customers dispose of all the necessary information about you as a seller and the products you sell.

    7. Make your advert as risk-free as possible. Underline that no prepayments are required and be ready to list those delivery services which presuppose payment on the delivery of the product ordered.




Managing ads

  1. How to share ads on Facebook or Twitter?

    Log in to your Swapth account, go to your dashboard, hover over the product you want to share click on Twitter or Facebook. You can also share the product link.

  2. Prohibited items on Swapth

    Users shall comply with all applicable laws, the Terms of Use, and all posted Platform rules and policies.
    Here is a non-exhaustive list of goods and services promotion of which is prohibited on Swapth in Nigeria:

    1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist

    2. Weapons

    3. Restricted military/police items

    4. Human organs

    5. Illegal/pirated copies

    6. Stolen property

    7. Code grabbing and lock picking devices

    8. Electronic equipment prohibited by the law

    9. Sexually-oriented services

    10. Loans, money transactions, Bitcoin

    11. Multi-level marketing, pyramid, and matrix programs

    12. Network marketing and “Home Base Business” jobs

    13. Products (goods or services) prohibited to sell by the law, in particular:

      • Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs, or other goods if they have not been registered with the National Agency for Food & Drug Administration and Control (the “NAFDAC”) or other relevant authority of Nigeria;

      • Any goods, sale, distribution, or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of Nigeria;

      • Any goods, sale, distribution or advertising of which is prohibited by applicable legislation of Nigeria;

      • Any goods that do not comply with standards and quality requirements imposed on such goods by applicable legislation of Nigeria;

      • Any goods that are represented on the label or described as a treatment, preventative, or cure for diseases, disorders, or abnormal physical states specified by applicable legislation of Nigeria.


    14. Trophies and wildlife specimens (including but not limited to ivory artifacts and pangolin parts) in relation to which trade is prohibited by applicable legislation.


    If you have noticed any announcements promoting Prohibited Items on Swapth, please report them via the “Report Abuse” link available in each posting.

  3. How long will my ads stay on the site?

    Your ads remain on the site for 1-3 months (since the date of the last update) before they are automatically deleted or until you decide to deactivate them. Please note that you can update your ad if you haven’t sold your item.


For sellers

  1. How can I sell on Swapth?

    Post your ads on Swapth fast, just take the following steps to proceed:
    Notes: if you are not a registered user, the first step will be registration.

    1. Go to your dashboard and click on Add New

    2. Complete all the information (add at least 2 photos); Choose a proper category, upload your photos and write a clear title with a full description of your item. After that, enter a fair price and select attributes

    3. Select Buy Now as your selling option

    4. After filling out the required fields, click on "Post Product" button;



    That's all you need to do!


For swappers

  1. How can I Swap on Swapth?

    To swap a product on Swapth fast, just take the following steps to proceed:
    Notes: if you are not a registered user, the first step will be registration.

    1. Locate the items put up buy sellers as a swap item or you can use the filters

    2. Click on swap

    3. Add images and choose a clear product

    4. Add an amount if you feel your offer is below the product value.

    5. Select Submit


    Welcome to our great Swapth Fam!

  2. Are there any rules concerning posting adverts on Swapth?

    1. You must add a precise title for each advert;

    2. Make sure you add brief and clear description without any false information;

    3. Every advert should contain only unique images (taken by you) without any contact information or watermarks.

    4. Make sure you choose an appropriate category. Be attentive choosing a category for a job proposal or a resume. If you mention the wrong category, we can't approve your ad.

    5. The prices of your items must correspond to the real prices of similar products.

    6. Indicate correct contact details, so that your potential customers could reach you easily. Try to respond to all the incoming calls or to call back your customers once it's possible.

    7. All posted products and services must be located in Nigeria.

    8. All items and products must be legally permitted (you can check the list of prohibited items here)

    9. Publish all items for sale separately. There is a rule: “1 ad = 1 item”.

    10. Create different adverts. If there are identical ads, we consider them as duplicates and don’t approve.


  3. Can I share ads on social networks?

    Sure! It helps a lot to find more clients. If you want to share the ad on social media, follow these steps:

    1. Sign in to your Swapth account;

    2. Go to your dashboard;

    3. Hover over the product you want to share

    4. Click on Twitter or Facebook. You can also share the product link.


    That's it! Now all your friends in social networks know about the item you sell!

  4. What can I do to sell better on Swapth?

    We prepared for you a few pieces of advice on how to sell like a pro:

    1. Pay attention to the details

      Take the relevant photos of your goods, write a clear detailed description and fill out all the fields in your profile. All of this will help your customers to learn more about you and your product.

    2. Make your advert as risk-free, as possible

      Remember, that you can't ask for prepayments and be ready to list those delivery services, that presuppose payment after the product arrived.

    3. Answer quickly

      Don't make your buyers wait for your replies too long. Be online or subscribe to Boost packages to always get SMS-notifications on new messages.

    4. Pay attention to your rating

      Feel free to ask your customers to leave feedback about their experience with you — the more positive comments you have, the more chances you get to attract a lot of buyers.

    5. Use Boost Services to get up to 10x more customers!

      If you really need to sell something fast, Boost Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it!




For buyers

  1. How to buy something on Swapth?

    To enjoy shopping on Swapth, you need to follow our simple guide:

    1. Search for the item

      Use a search panel with filters and find what you need. We have over a million adverts, so you can choose exactly what you are looking for.

    2. Contact a seller

      You may chat on Swapth or call the seller via phone and set up a meeting face to face, discuss some details or negotiate about the price.

    3. Make payments

      The buyer is to make payment before the seller ships the item. It's always better to make sure you trust the seller to an extent before making payments. But do not worry. Your payment is safe with us. You can always transact with a customer in your location and meet outside the platform.

  2. Should I pay before or after?

    It basically your choice to pay after you have discussed extensively and trust the seller or you do your transactions outside the platform

  3. How can I protect myself from being scammed?

    We are highly focused on security and try to solve any issues in short terms. Please, check the general tips on how to buy safely:

    1. Meet with seller’s face to face in a public place

      Check out the item's quality and make sure that it lives up your expectations before you make payment.

    2. Never give out your financial information that could be misused

      Be attentive and avoid scams and frauds, such as fake payment services, fee requests or requests to use money transfer services.

      • Be careful and check the company's background twice

      • Don't submit any upfront fees for a job application;

      • Don't go to the remote or unfamiliar places for an interview;

      • Don't disclose any personal information like a bank account number or photocopy of your ID.

      • Use common sense


  4. How can I be sure that I'll get what I requested?

    It’s almost impossible to vouch for each of them. Expectations matter, and to avoid disappointments, we strongly recommend you meet with seller’s face to face in a public place. Review the product first, and pay for it only if you are satisfied.


Boost Services

  1. What are Boost Services?

    Boost services are specifically designed tools for the sellers which help to promote the items more, to sell all the goods much faster and get even more clients.

  2. Benefits of posting on Swapth

    Since Swapth is the place where buyers and sellers meet, you will need a good boost for your ads.

    Below you can find 6 main benefits of posting your ads on Swapth:

    1. Swapth is the biggest marketplace in Nigeria
      Swapth is classified with the largest number of visitors and ads posted.

    2. Swapth has more clients than others
      We get our visitors only from relevant sources like Google and Facebook.

    3. Relevant promotion algorithms
      We promote your ads only to those users who could be interested in your products. That gives you the biggest number of real clients.

    4. Personal Support
      We have a dedicated support team who understand your needs very well and ensure customer satisfaction.

    5. Fair price for the services you get
      We charge you in naira, so you won't pay any extra commissions.

    6. Swapth is secure
      We use Paystack payment gateway so all transactions are 100% secure.

  3. Pricing and fees

    Boosted ads pop up much more frequently than standard ads. Also, we update them to get maximum visibility in search results and categories. Imagine that you hire a dedicated team of marketing professionals at a price one hundredfold less than usual. Sounds nice? Then, you certainly need to try our Boost Services. Prices may vary based on the goals you wish to reach and budgets at your disposal.

  4. How to buy Boost Services?

    To buy Boost services, you should:

    1. Go to your dashboard and click on Buy Boost

    2. Choose the Boosting Plan you require and make payments

    3. Hover over the product you want to Boost and assign a Boost availability to your product. The maximum Boost availability is 10X

    4. Click on "Boost Now" button;